Outlook for Web

As Microsoft's primary platform for Outlook innovation across enterprise, education, SMB, and consumer audiences, Outlook for Web became the foundation for the next generation of Outlook experiences. A complete modernization of the front-end architecture created a rare opportunity to rethink not just the technology, but the customer experience and the organization's approach to product development.

As Product Design Manager, I led the experience transformation by establishing a customer-centered vision for the redesign, raising the organization's quality and craftsmanship standards, and aligning Product Management, Engineering, Research, and Design around measurable customer outcomes. Early in the effort, I identified more than 150 opportunities to improve the experience and created a vision prototype that became the foundation for the team's work.

One of my most influential product contributions was introducing an opt-in experience that allowed customers to seamlessly switch between the existing and redesigned Outlook experiences. Rather than forcing users to commit to change, the simple toggle reduced adoption friction by giving customers confidence they could return to the familiar experience at any time. The pattern proved highly successful and was later adopted across multiple Microsoft product redesigns.

The redesigned Outlook for Web has since reached hundreds of millions of users across enterprise and consumer audiences and remains Microsoft's primary experimentation platform for innovations spanning AI, communications, search, collaboration, and productivity. It also achieved the highest Net Promoter Score (NPS) among Microsoft's major web applications.

The work shown below represents a selection of shipped experiences and early product explorations that helped shape the evolution of Outlook for Web.